“I said I would send an email to you setting out just how delighted we are with your service. The care you take is beyond anything we could have expected from a normal business provider – you and your team really are more like family. Your response to the emergency a few weeks ago when my father fell in the bath was exemplary. To be able to call you, out of hours, and have such a sympathetic and practical response was more than we could have hoped for. Your staff show genuine care and are always professional and friendly. I particularly appreciate the reminders you send when my brother or I may have overlooked something, or where you have alerted us to a concern. All in all, your service couldn’t be bettered. Please feel free to quote me on any of this!”