“I would like to say how delighted we have been with the care you gave to Mum whilst she was able to remain at home. As you know, we have had two previous care agencies, neither of which we felt offered anywhere near the quality of care that you have provided. We have previously been very concerned about the lack of awareness of dementia and the ability to ensure appropriate care. Your support workers have shown an excellent understanding of mum’s needs and at times have gone above and beyond what has been required of them. We would have absolutely no hesitation in recommending your agency. Please thank all the team who have been responsible for mum’s care. I know Mum was very happy whilst she was being cared for at home.”