“I would like to say how delighted we have been with the care you gave to Mum whilst she was able to remain at home. As you know, we have had two previous care agencies, neither of which we felt offered anywhere near the quality of care that you have provided. We have previously been very concerned about the lack of awareness of dementia and the ability to ensure appropriate care. Your support workers have shown an excellent understanding of mum’s needs and at times have gone above and beyond what has been required of them. We would have absolutely no hesitation in recommending your agency. Please thank all the team who have been responsible for mum’s care. I know Mum was very happy whilst she was being cared for at home.”

“I said I would send an email to you setting out just how delighted we are with your service. The care you take is beyond anything we could have expected from a normal business provider – you and your team really are more like family. Your response to the emergency a few weeks ago when my father fell in the bath was exemplary. To be able to call you, out of hours, and have such a sympathetic and practical response was more than we could have hoped for. Your staff show genuine care and are always professional and friendly. I particularly appreciate the reminders you send when my brother or I may have overlooked something, or where you have alerted us to a concern. All in all, your service couldn’t be bettered. Please feel free to quote me on any of this!”

“I would just like to say how very pleased we have been with the service you have provided, your office staff were always cheerful and helpful and your team of support workers were excellent, my husband always looked forward to the support workers visiting.”

“Thank you to you and your staff who have cared for our Mum over the last few years. It has not always been easy and we would not have coped without your help and we consider the support workers friends.”

“The support workers cheery presence and help made a big difference to my day and I am sure contributed to my recovery.”

“I am well aware that I probably make some unusual requests of the carers, but they have never failed to carry out any task asked of them and have enable me to remain in my own home.”

“I have found the service to work to extremely high standards, the strategy of having several support workers in rotation avoids the use of a stranger when a support worker is sick or on holiday, with Jane, the head of the service, occasionally filling the role herself if necessary.”

“The support workers have been helpful, sociable and skilled, several have become my mother’s lasting friends and the introduction of new support workers is skilfully handled with doubling up and familiarisation.”

“I felt the service my mother received from the agency was first rate, every member of staff she encountered treated her with kindness and respect.”

“I want to thank you for all you have done for me over the last two years and all the amazing staff and clients I have met along the way. I think it will be very hard to find a company like Jane’s, with great care and great staff. I’m so pleased to have been part of your company and will take away with me amazing memories.”

“We live two and a half hours away from mum and almost two years ago now, we were struggling to find suitable care for mum who can be quite eccentric. Then we found Jane! Jane is extremely caring, incredibly knowledgeable, and very supportive of us too, lending a listening ear and giving sound advice. She also knew just the right approach to take with mum and we’ve not looked back. Jane’s attitude, work ethic and attention to detail is reflected in Becky and Suzanna in the office and right throughout the agency. The warmth, adaptability and generosity of the Support Workers is second to none. To quote Mary Poppins “practically perfect in every way”

Thank you everyone we would be lost without you all.”